Nevada Leasing &
Property Management
Compliance
Legend of Numbers
The complete set of compliance thresholds, notice periods, and statutory deadlines that govern daily property management operations at Strata. These numbers are operational anchors that every agent, property manager, and staff member is expected to know without hesitation.
| Threshold | Topic & Explanation |
|---|---|
| 24 Hours | Entry Notice — NRS 118A.330. Except in emergencies, a landlord or property manager must provide at least 24 hours' written notice before entering a residential rental unit. Applies to all entries — maintenance visits, routine inspections, showings for resale. Emergency entry does not require advance notice, but the nature of the emergency must be documented immediately after entry. |
| 24 Hours | Tenant Water Damage Reporting. Tenants are instructed in the lease to report any water leak, water intrusion, moisture damage, or suspected mold condition within 24 hours of discovery. Delayed reporting by a tenant that contributes to worsening damage may affect the allocation of repair costs. |
| 1 Business Day | Trust Fund Deposits — NAC 645. All funds received in a fiduciary capacity — security deposits, advance rent, pet deposits, key deposits — must be deposited into the appropriate trust account within one business day of receipt. The clock begins at the moment of receipt — not at clearance. No exceptions. |
| 5 Days | Cure Periods — NRS 40.253. For non-monetary lease violations, the landlord typically provides written notice allowing five judicial days to cure the violation before eviction proceedings may be initiated. Judicial days exclude weekends and court holidays. Incorrect calculation may invalidate the notice. |
| 7 Judicial Days | Pay Rent or Quit — NRS 40.253. For nonpayment of rent, Nevada law requires a seven-judicial-day pay rent or quit notice before a summary eviction may be filed. The notice must state the exact amount owed and must be served in strict compliance with NRS 40.280. An inaccurate amount or improper service invalidates the notice. |
| 30 Days ★ | Security Deposit Accounting — NRS 118A.242. Return the security deposit or provide an itemized written statement of deductions within 30 days of the date the tenant vacates and surrenders possession. Failure may result in double damages plus attorney's fees. |
| 30 Days ★ | Month-to-Month Termination — NRS 118A.300. Either a landlord or a tenant may terminate a month-to-month tenancy by providing at least 30 days' written notice. Period runs from the date of proper service — not drafting or mailing. |
| 30 Days ★ | Notice of Intent to Vacate. Strata's standard lease requires tenants to provide at least 30 days' written notice of their intent to vacate. A tenant who vacates without providing the required notice may be responsible for rent during the notice period even after vacating. |
| 30 Days ★ | Abandoned Personal Property — NRS 118A.460. Former tenant has a minimum of 30 days from the date of written notice to reclaim their property. Property may not be disposed of before this period has expired and all statutory requirements have been satisfied. |
| 45 Days | Rent Increase Notice — NRS 118A.300. A landlord must provide at least 45 days' written notice before increasing the rent on a month-to-month tenancy. The notice must clearly state the new rent amount and the effective date of the increase. |
| Monthly | Three-Way Trust Account Reconciliation — NAC 645. The trust account is reconciled every calendar month on a three-way basis: bank statement balance = Buildium ledger balance = aggregate of all owner and tenant ledger balances. The Broker reviews and personally signs every reconciliation. |
| 5 Years | Record Retention — NRS 645 / NAC 645. All transaction files, trust account records, executed leases and addenda, correspondence, screening records, condition reports, photographs, and notices are retained for a minimum of five years. Records subject to litigation or regulatory proceedings are retained until those matters are fully resolved. |
| Threshold | Category | Obligation | Authority |
|---|---|---|---|
| 24 Hours | Entry Notice | Written notice required before entering unit for non-emergency purposes | NRS 118A.330 |
| 1 Business Day | Trust Fund Deposit | All fiduciary funds deposited into trust account | NAC 645 |
| 5 Judicial Days | Lease Violation Cure | Notice period for non-monetary lease violations | NRS 40.253 |
| 7 Judicial Days | Pay Rent or Quit | Tenant's cure period for nonpayment of rent | NRS 40.253 |
| 30 Days ★ | Security Deposit | Return deposit OR provide itemized written deductions | NRS 118A.242 |
| 30 Days ★ | Month-to-Month Termination | Either party may terminate with 30 days' written notice | NRS 118A.300 |
| 30 Days ★ | Notice of Intent to Vacate | Tenant must provide 30 days' written notice before vacating | Lease Obligation |
| 30 Days ★ | Abandoned Property Reclaim | Former tenant has 30 days to reclaim property after written notice | NRS 118A.460 |
| 45 Days | Rent Increase Notice | Minimum written notice before increasing rent on month-to-month tenancy | NRS 118A.300 |
| Monthly | Trust Reconciliation | Three-way reconciliation: bank = ledger = aggregate owner/tenant balances | NAC 645 |
| 5 Years | Record Retention | All transaction files, trust records, leases, correspondence, and notices | NRS 645 / NAC 645 |
Consider the lifecycle of a single tenancy. At move-in, trust funds are deposited within one business day. Entry notices are given with 24 hours' advance notice throughout the tenancy. When a lease violation occurs, a five-judicial-day cure notice is served. When rent is unpaid, a seven-judicial-day pay or quit notice is served. When the tenancy approaches expiration, a rent increase notice is issued at 45 days if rent is being adjusted, and a 30-day termination notice is issued if the tenancy is ending. When the tenant vacates, the security deposit disposition is completed within 30 days. If personal property is left behind, the 30-day reclaim process is initiated. All records are retained for five years, and the trust account is reconciled monthly throughout.
This is property management as Strata practices it — structured, deadline-driven, documented, and compliant at every stage.
Legend of Numbers — Expanded Reference
This expanded reference supplements Section 1 with the complete set of compliance thresholds applicable to Nevada residential property management. Many situations require compliance with multiple thresholds simultaneously.
| Threshold | Topic & Explanation |
|---|---|
| 1 Business Day | Trust Fund Deposits. All funds received in a fiduciary capacity — security deposits, advance rent, key deposits, pet deposits — must be deposited into the appropriate Strata trust account within one business day of receipt. The one-business-day clock begins running at the moment funds are received — not at the moment they clear the bank. |
| 24 Hours | Entry Notice to Tenant. Except in cases of emergency, a landlord must provide at least 24 hours' written notice before entering a residential rental unit. Entry without proper notice may expose the landlord to civil liability. |
| 24 Hours | Tenant Water Damage Reporting. Tenants are instructed in the lease to report any water leak, water intrusion, or suspected water damage within 24 hours of discovery. Prompt reporting allows early intervention to prevent damage escalation and mold growth. |
| 5 Days | Cure Period for Lease Violations. For non-monetary lease violations, the landlord typically issues a notice providing five judicial days to cure the violation or vacate. Judicial days exclude weekends and court holidays — accurate calculation is essential. |
| 7 Judicial Days | Pay Rent or Quit Notice Period. For nonpayment of rent, a seven-judicial-day pay rent or quit notice is required before a summary eviction may be filed under NRS 40.253. The notice must state the exact amount owed and must be served in strict compliance with NRS 40.280. |
| 30 Days ★ | Security Deposit Accounting. Under NRS 118A.242, the landlord must return the security deposit or provide a written itemized statement of deductions within 30 days of the tenant vacating and surrendering possession. Failure may result in double damages plus attorney's fees. |
| 30 Days ★ | Month-to-Month Termination. A month-to-month tenancy may be terminated by either party with at least 30 days' written notice under NRS 118A.300. The 30-day period begins running from the date of proper service — not the date the notice was drafted or mailed. |
| 30 Days ★ | Tenant Notice of Intent to Vacate. Strata's standard lease requires tenants to provide at least 30 days' written notice of intent to vacate before the end of the lease term. |
| 30 Days ★ | Abandoned Personal Property Reclaim. Under NRS 118A.460, a former tenant has a right to reclaim personal property left behind within 30 days of receiving the required written notice from the landlord. |
| 45 Days | Rent Increase Notice. A landlord must provide at least 45 days' written notice before increasing rent on a month-to-month tenancy under NRS 118A.300. |
| 60 Days | Periodic Tenancy Termination. Under certain circumstances, particularly for longer-term month-to-month tenancies, a 60-day termination notice may be required or prudent. Strata agents confirm the applicable notice period for each tenancy before issuing any termination or non-renewal notice. |
| Monthly | Trust Account Reconciliation. Strata's trust account is reconciled on a three-way basis every calendar month. The Broker reviews and signs every reconciliation. |
| 5 Years | Record Retention. All transaction files, trust account records, leases, correspondence, screening records, condition reports, and photographs are retained for a minimum of five years from the date of the relevant transaction. |
Property Management Authority
All property management activity must be conducted within the scope of a properly executed Property Management Agreement and under the supervision of the Broker. Strata will not manage any property without a fully executed PMA on file.
- Full legal description and property address
- Owner's name, contact information, and ownership entity if applicable
- Scope of services delegated to Strata
- Management fee structure and disbursement schedule
- Maintenance authorization limits and reserve requirements
- Owner notification thresholds for repairs, lease terms, and tenant actions
- Term of the agreement and termination provisions
- Signatures of all authorized parties
Unless expressly authorized in writing, agents and staff may not: execute leases exceeding the term authorized in the PMA; approve repairs above the authorized spending limit; initiate or settle legal proceedings on behalf of the owner; accept deed, title, or ownership interests in any managed property; or commingle trust funds with brokerage operating funds.
Strata agents and staff will not execute any owner instruction that violates federal law, Nevada statutes, local ordinances, or fair housing requirements — regardless of the owner's insistence or the financial consequences. Illegal instructions must be escalated to the Broker immediately.
- Act in the owner's best financial interest within the bounds of the law
- Disclose all material facts affecting the property and tenancy
- Maintain confidentiality of owner financial information
- Avoid conflicts of interest or self-dealing
- Account accurately for all funds received and disbursed
Nevada Landlord-Tenant Laws
A working understanding of Nevada's residential and commercial landlord-tenant legal framework. Strata operates primarily in residential property management but may manage commercial properties under separate agreements.
NRS Chapter 118A is the primary statute governing residential tenancies in Nevada. Key areas governed:
- Lease formation and required disclosures
- Security deposit limits and accounting requirements
- Landlord entry rights and notice obligations
- Habitability and maintenance standards
- Notice procedures for rent, lease violations, and termination
- Tenant remedies for landlord non-compliance
- Prohibitions on retaliatory evictions
- Domestic violence tenant protections
- Fair Housing Act (FHA) — prohibits discrimination based on race, color, national origin, religion, sex, familial status, and disability
- Servicemembers Civil Relief Act (SCRA) — protects active-duty military members with respect to lease termination and eviction
- Lead-Based Paint Disclosure (42 U.S.C. §4852d) — required for properties built before 1978
- Violence Against Women Act (VAWA) — housing protections for victims of domestic violence in federally assisted housing
Minimum habitability requirements include: functional plumbing and hot and cold running water; functional heating and cooling systems appropriate to the climate; weatherproofing and waterproofing; proper sanitation; working electrical systems; structural integrity; working smoke detectors and carbon monoxide detectors.
Commercial leases in Nevada are not governed by NRS Chapter 118A. Commercial tenancies operate under contract law, and the terms of the lease generally control. Key differences: no statutory security deposit limit; no statutory habitability requirement; no 7-day pay or quit notice requirement; self-help eviction may be permitted by contract — consult the Broker and legal counsel before proceeding.
Lease Standards
Every lease executed under Strata management must be complete, compliant with Nevada law, and consistently formatted to reduce legal exposure and operational disputes.
- Full names of all tenants 18 years of age and older
- Property address and unit number
- Lease term — start date and end date or month-to-month designation
- Monthly rent amount and due date
- Grace period if any, and late fee amount and trigger date
- Security deposit amount and applicable pet deposits
- Names and number of authorized occupants
- Utilities responsibility — landlord-paid and tenant-paid, each specified individually
- Entry notice requirements (24 hours, per NRS 118A.330)
- Pet policy and applicable addenda
- Lead-based paint disclosure for pre-1978 properties
- Mold disclosure per NRS 118A.200
- Designated agent and Broker contact information
All approved pets documented in a signed Pet Addendum prior to the pet's entry. Must include: species, breed, weight, name, and age; pet deposit amount; monthly pet rent if applicable; tenant liability for pet damage; owner's right to revoke pet approval for nuisance or lease violations.
For all properties within a homeowners association, the HOA Addendum must: identify the association and management company; reference the CC&Rs and Rules & Regulations provided to the tenant; state that HOA violations constitute a lease violation; and identify the party responsible for HOA registration at move-in (Strata standard: agent completes this at move-in).
Strata accepts electronic signatures on leases and addenda through Buildium's integrated e-signature platform. Electronic leases are legally enforceable in Nevada under NRS Chapter 719. All executed e-signature documents must be stored as static PDFs in the property file. Signature timestamp and IP address must be captured and stored.
Rent Collection Standards
Consistent, professional rent collection protects owner cash flow, maintains property financial health, and reduces the need for eviction proceedings.
- Rent Due: 1st of the month
- Courtesy Period: 1st through 4th — no late fee assessed
- Late Fee Triggers: 5th of the month
- Notice Issued: 5th of the month if rent is unpaid
- Pay or Quit Issued: After 7 judicial days from notice, if unpaid
Accepted payment channels: Buildium online tenant portal (preferred); electronic ACH or bank transfer; cashier's check or money order payable to Strata Real Estate & Leasing Trust Account. Personal checks may be accepted at the Broker's discretion. Cash payments are not accepted under any circumstances.
Partial payments may be accepted at the Broker's discretion prior to the issuance of a Pay Rent or Quit notice. Once a Pay Rent or Quit notice has been served, partial payments must not be accepted without written authorization from the Broker. Accepting a partial payment after serving a notice may waive the notice and require re-service.
Notices and Evictions
All notice and eviction activity must comply with Nevada statutes, local court rules, and Strata protocols. No self-help remedies will be employed under any circumstances.
When rent remains unpaid after the contractual late fee trigger date, Strata issues a Pay Rent or Quit notice. Nevada law provides a seven-judicial-day cure period from the date of service. Notice requirements: must state the exact amount owed including rent and any permitted fees; must specify the deadline for payment; must include Strata's contact information for payment; must be served in a manner compliant with NRS 40.280.
• Change the locks on any occupied unit
• Shut off electricity, water, gas, or any utility
• Remove a tenant's personal property
• Block access to the property
• Threaten or intimidate a tenant in an effort to force them to vacate
Violations expose the owner and Strata to significant civil liability under NRS 118A.390. Any instruction from an owner to perform a self-help eviction must be immediately refused and reported to the Broker.
- Notice served on tenant (7 judicial days for nonpayment; varies for other grounds)
- If tenant fails to comply, eviction attorney files with the Justice Court
- Court issues a summons; tenant has an opportunity to contest
- If no contest or tenant fails to appear, lockout order is issued
- Constable executes the lockout
Strata coordinates with the Broker-approved eviction attorney for all filings. Agents do not file on their own.
Security Deposits
Security deposit handling is one of the most common sources of tenant-landlord disputes and regulatory scrutiny. Strata's standard is strict compliance and thorough documentation.
Under NRS 118A.242, the maximum security deposit for a residential tenancy in Nevada is three months' rent. This limit applies to the total of all deposits collected, including pet deposits, except for deposits on furnished units. Collecting deposits in excess of the statutory maximum is a violation of NRS 118A.242. Assistance animal deposits may not be collected.
✓ Ordinary Wear and Tear — Not Deductible
- Faded or lightly scuffed paint from normal living
- Worn carpet in high-traffic areas from normal use
- Small nail holes from standard picture hanging
- Minor scratches on hardwood floors from normal foot traffic
- Worn areas on door handles and light switches
✗ Tenant Damage — Deductible
- Large holes in walls or doors
- Stains on carpet or flooring that cannot be cleaned
- Broken windows, fixtures, or blinds not caused by normal use
- Pet damage — scratches, stains, odor remediation
- Unauthorized painting or alterations
- Excessive filth requiring professional cleaning beyond standard turnover
Upon termination of the tenancy and delivery of possession, Strata must return the security deposit or provide a written itemized statement of deductions within 30 days. The disposition package must include: written statement itemizing all deductions by category; copies of receipts or invoices for repair costs claimed; balance of the deposit returned via check if applicable; and documentation of forwarding address or notation that the letter was sent to last known address.
Maintenance and Habitability
Prompt and professional maintenance is essential to tenant retention, property preservation, and legal compliance. Strata's response standard for emergencies is same-day dispatch and owner notification within two hours.
- Complete loss of heat when outdoor temperature is below 55°F
- Complete loss of air conditioning when outdoor temperature is above 95°F
- Water intrusion, active flooding, or broken water lines
- Sewage backup or loss of sanitation
- Gas leak — requires immediate call to the gas utility and evacuation
- Loss of all electrical power
- Fire damage — ensure safety first, call fire department
- Non-functional locks or broken entry doors compromising security
- Smoke or carbon monoxide detector malfunction
Mold discovered at any property must be treated as a priority matter. Upon report of mold: inspect and document within 24 hours; identify and repair the moisture source; engage a licensed mold remediation company if growth is substantive; notify the owner immediately; provide tenant with required written disclosure if applicable.
Nevada law requires functioning smoke detectors and carbon monoxide detectors in all residential units. Strata's protocol: test all detectors at move-in and document in the move-in checklist; replace batteries at the start of each new tenancy; respond to any report of detector failure within 24 hours; do not allow any tenancy to continue in a unit with non-functional required detectors.
Tenant Screening and Fair Housing
All applicants must be evaluated using consistent, objective, and lawful criteria. Fair housing compliance is non-negotiable and cannot be waived by an owner's instruction.
Federal (Fair Housing Act): Race, Color, National Origin, Religion, Sex, Familial Status, Disability
Nevada Additional (NRS Chapter 118): Ancestry, Sexual Orientation, Gender Identity or Expression
- Minimum income threshold — typically 3x monthly rent in gross verified income
- Credit score minimum and review of credit history
- Rental history — prior evictions, lease violations, or unpaid balances
- Criminal background check — per Strata's criminal history policy (no blanket exclusion)
- Employment verification
All criteria applied consistently to every applicant for the same property without exception or deviation.
Assistance animals — including service animals and emotional support animals — are not pets and are not subject to pet deposits, pet fees, or breed or weight restrictions. Strata's procedure: tenant submits written request with supporting documentation if disability and need are not apparent; Strata reviews within 10 business days; Strata may request verification from a licensed health professional if the disability or need is not obvious; all requests and responses are documented in Buildium.
"We prefer [type] of tenant." — Discriminatory preference
"We don't allow too many kids." — Familial status violation
"We don't rent to [nationality] tenants." — National origin discrimination
Requiring a higher deposit for tenants with disabilities — Disability discrimination
Advertising with language that implies preference for or against any protected class
Special Tenant Protections
Nevada law and federal statutes provide heightened protections for certain tenant populations. Strata agents must recognize these protections, apply them correctly, and never act in a manner that undermines a qualifying tenant's statutory rights.
A tenant who is a victim of domestic violence, sexual assault, or stalking may terminate a lease without standard penalty by providing written notice and supporting documentation within the statutory window. Key provisions: the tenant may terminate with 30 days' notice after a qualifying incident; documentation required: police report, court order, or written statement from a qualified third party; the protection window is 90 days from the most recent qualifying incident; Strata must maintain strict confidentiality of all documentation received.
The Servicemembers Civil Relief Act provides federal protections to active-duty military personnel, including the right to terminate a residential lease early upon receiving orders for a permanent change of station or deployment of 90 days or more. SCRA termination: tenant provides written notice and a copy of military orders; lease terminates 30 days after the next rent due date following notice; no early termination penalty may be assessed.
Tenants with disabilities have the right to request: reasonable accommodations — changes in rules, policies, or services to enable equal enjoyment of the property; and reasonable modifications — physical changes to the unit or common areas (tenant-funded in most cases). Strata's response obligation: review all requests in good faith and respond in writing within 10 business days. Denials require a legitimate, non-discriminatory reason.
All documentation, requests, and records related to tenant disabilities, domestic violence, medical conditions, or protected status are confidential. These records are accessible only to Strata staff with a direct need and the Broker. They are never shared with owners, other tenants, vendors, or the public.
Move-In Procedures
A thorough move-in process protects both the owner and the tenant by establishing an accurate, documented baseline of property condition at the start of the tenancy.
| ☐ | All prior tenant items removed and property professionally cleaned |
| ☐ | All repairs identified during prior move-out completed and verified |
| ☐ | Executed lease and all addenda signed and uploaded to Buildium |
| ☐ | Security deposit and first month's rent confirmed received and cleared |
| ☐ | Smoke detectors tested and documented |
| ☐ | Carbon monoxide detectors tested and documented |
| ☐ | All keys, access cards, and garage openers accounted for and documented |
| ☐ | Utility transfer confirmed — tenant account activation verified |
| ☐ | HOA registration initiated |
| ☐ | Proof of renter's insurance received and confirmed current |
Must be completed for every new tenancy. Requirements: document the condition of every room, appliance, surface, and system; completed by the Strata agent in the presence of the tenant when possible; signed by the tenant acknowledging the documented conditions; photographed — all four walls of each room, kitchen appliances, bathrooms, and all notable conditions; uploaded to Buildium and linked to the lease record.
Move-Out Procedures
A consistent, documented move-out process enables accurate security deposit accounting, supports owner decisions about repairs, and reduces tenant disputes.
Must be conducted by a Strata agent within 24 hours of tenant vacating and returning keys. Protocol: bring move-in condition report and move-in photographs for direct comparison; document all conditions with photographs using the same room-by-room format used at move-in; note all damage, cleanliness concerns, and missing items; note items that are normal wear and tear and will not be charged.
All move-out documentation — inspection reports, photographs, invoices, disposition letters, and forwarding address correspondence — must be retained in Buildium for a minimum of five years from lease termination.
Lease Renewals
Proactive lease renewal management reduces vacancy, preserves rental income, and maintains productive owner-tenant relationships. Strata initiates the renewal process 60 to 90 days before each lease expiration.
- 90 Days Before: Conduct rental market analysis; review owner's goals
- 75 Days Before: Present renewal recommendation to owner in writing
- 60 Days Before: Send renewal offer to tenant in writing
- 45 Days Before: Follow up with tenant if no response; issue rent increase notice if applicable
- 30 Days Before: If tenant is not renewing, initiate marketing and move-out procedures immediately
Rent Increases
Under NRS 118A.300, a landlord must provide at least 45 days' written notice before increasing rent on a periodic (month-to-month) tenancy.
A rent increase notice must include: tenant name and property address; current rent amount; new rent amount; effective date of the increase (at least 45 days from notice date); and Strata's signature and date.
Delivery methods that create a verifiable record: hand delivery with signature confirmation; first-class mail with certificate of mailing; certified mail with return receipt; or email if the lease authorizes email as a valid notice method.
HOA Compliance
Strata completes HOA tenant registration on behalf of the owner at the start of each tenancy. HOA rules are incorporated into the lease terms — violation of HOA rules constitutes a lease violation subject to cure or eviction.
- Confirm receipt in Buildium with the notice date
- Notify the tenant in writing within 24 hours with the violation description and cure deadline
- Follow up to confirm cure with the tenant and the HOA
- Document resolution and notify the owner
- If the violation is not cured, issue a lease cure or quit notice as applicable
HOA fines assessed against the property due to tenant violations are the tenant's responsibility under Strata's standard lease and HOA Addendum. Strata passes fines through to the tenant with documentation and pursues collection through the lease enforcement process if unpaid.
Digital Records
Strata operates as a documentation-first brokerage. Every significant event, communication, and transaction must be captured in the digital record. Documentation protects owners, tenants, and Strata in any dispute, audit, or regulatory proceeding.
Buildium is Strata's primary property management platform and the system of record for: all lease and tenant records; rent rolls and payment histories; maintenance requests, work orders, and vendor invoices; owner statements and disbursements; communication logs and notices; trust account reconciliations; move-in and move-out reports and photographs; and security deposit records.
No property record is considered complete unless it exists in Buildium. Agents may use email, text, or phone for communications but must log all material communications in Buildium within 24 hours.
Access to Buildium is limited to authorized Strata staff and agents. Agents must use individual login credentials — shared accounts are not permitted. Upon agent separation from Strata, Buildium access is revoked the same business day.
Tenant Abandonment
Tenant abandonment occurs when a tenant vacates the property without notice, without returning keys, and without fulfilling lease obligations. Abandonment must not be assumed from a single indicator.
- Rent is past due
- The tenant has not been seen or contacted for an extended period
- Personal property has been removed or the unit appears unoccupied
- Utilities have been disconnected by the tenant
- Mail is accumulating without pickup
Strata agents must evaluate the totality of circumstances and consult the Broker before declaring abandonment.
Insurance
Adequate insurance coverage is essential to protecting owner assets and mitigating liability exposure. Strata will not knowingly manage an uninsured property.
- Dwelling coverage at replacement cost value
- General liability coverage — minimum $300,000 per occurrence
- Loss of rental income coverage
- Coverage for natural disaster perils applicable to the Las Vegas area
Strata must be named as an additional interested party on the owner's policy. Coverage is verified at management agreement execution and annually thereafter.
Strata's standard lease requires tenants to maintain renter's insurance with a minimum of $100,000 in personal liability coverage. Tenants must provide a current certificate of insurance at move-in and upon each annual renewal. Move-in keys are not released until proof of renter's insurance is on file.
Forms and Templates
All forms are maintained as current templates in Buildium. Agents must use only Strata-approved, current-version forms. Modified or outdated forms must not be used without Broker approval.
| Form | Purpose | Authority |
|---|---|---|
| Entry Notice | Legally compliant 24-hour advance notice of entry. Must specify date, time window, reason for entry, and agent name. | NRS 118A.330 |
| Pay Rent or Quit Notice | Formal demand for unpaid rent with 7-judicial-day cure period. Must state exact amount owed and payment instructions. | NRS 40.253 |
| Rent Increase Notice | Written notice of rent increase for month-to-month tenancies. Must be delivered at least 45 days before the effective date. | NRS 118A.300 |
| Pet Addendum | Documents all approved animals, deposit amounts, pet rent, and tenant liability for pet damage. | NRS 118A.242 |
| Assistance Animal Request Form | Tenant request form for housing accommodation for assistance animals. Includes disability certification consent. | FHA / HUD Guidelines |
| Move-In Condition Report | Room-by-room documentation of property condition at start of tenancy. Must be signed by tenant. | NRS 118A.200 |
| Move-Out Condition Report | Post-vacate inspection documenting conditions compared to move-in baseline. | NRS 118A.242 |
| Security Deposit Disposition Letter | Itemized accounting of security deposit deductions and return of balance (or notice of full retention). | NRS 118A.242 |
Strata Operating Principles
The following principles guide every decision, communication, and action taken by Strata Real Estate & Leasing in the management of client properties. They are not aspirational — they are operational standards expected of every agent, staff member, and representative of this brokerage.
Abandoned Personal Property
When a tenancy ends and a former tenant has left personal property behind, the landlord's handling of that property is governed by NRS 118A.460. Errors in this process can expose the owner to civil liability that far exceeds the value of the property itself.
No personal property left behind by a departing or evicted tenant is discarded, donated, destroyed, or otherwise disposed of without Strata following the procedures required by NRS 118A.460. The apparent worthlessness of the property does not change this obligation.
- Step 1 — Inventory and Photography: Complete a written inventory of every item found before any item is moved or touched. Photograph the entire unit and every item. Timestamps on all photographs. Upload to Buildium immediately.
- Step 2 — Written Notice: Send written notice to the former tenant at their last known address — including the rental unit address and any forwarding address. Notice must describe the property, state the storage address, and specify the date by which the tenant must reclaim (minimum 30 days from notice date). Send by first-class mail; retain certificate of mailing.
- Step 3 — Storage: Store the property in a reasonably secure location during the 30-day notice period. Track storage costs for recovery from the former tenant.
- Step 4 — Reclaim or Disposition: If the former tenant reclaims within 30 days, obtain a signed release confirming return of all inventoried items. If no contact within 30 days, dispose of in a commercially reasonable manner. Document the disposition in Buildium.
Tenant Death and Abandoned Unit Procedures
The death of a tenant is among the most sensitive and legally complex situations a property manager encounters. The primary risk management principle is restraint — no action affecting the unit or the personal property will be taken without legal authority.
- The Broker is notified the same business day
- The owner is notified by the Broker or the agent under the Broker's direction
- The notification, source, date and time received are documented in Buildium
- No access to the unit is granted to any family member, friend, or other party until authority to access is legally established and confirmed
- Legal counsel is contacted for guidance if there is any uncertainty about the appropriate next steps
The death of a tenant does not automatically transfer any right to access the rental unit to family members or friends. The following persons may have legal authority to access the unit: a court-appointed personal representative (executor or administrator) whose authority is evidenced by Letters Testamentary or Letters of Administration; a surviving joint tenant or co-tenant named on the lease; a person designated under Nevada's small estate procedure under NRS Chapter 146.
A family member who presents themselves as next of kin does not have authority to access the unit or remove property solely by virtue of that relationship. Strata does not release access based on relationship claims alone.
Move-In Funds and Trust Account Handling
Move-in funds include every dollar collected from an incoming resident in connection with the commencement of a lease. Because these funds are collected in a fiduciary capacity, their receipt, deposit, recording, and disbursement are subject to Nevada's trust account requirements.
- Security Deposit — refundable; maximum three months' rent under NRS 118A.242; belongs to the tenant until the tenancy terminates; must be maintained in trust throughout the tenancy
- Prorated Rent — when move-in date falls other than the 1st; held in trust until the applicable rental period; calculated by dividing monthly rent by days in the month × days remaining
- First Month's Rent — held in trust until the rental period it covers begins; earned rent may be disbursed to the owner per disbursement schedule
- Key Deposits — refundable deposit for keys, garage remotes, gate cards, and other access devices; held in trust in same manner as security deposits
- Pet Deposits — refundable; part of total security deposit for statutory maximum purposes; may not cause total deposits to exceed three months' rent
- Administrative Fee — $100 per tenancy; non-refundable; income to the brokerage upon receipt; may be deposited to operating account
All refundable funds — security deposits, key deposits, pet deposits, and advance rent — must be deposited into Strata's trust account within one business day of receipt. Cash is never accepted. Personal checks are not accepted for move-in funds due to the risk of return after possession has been delivered. Wire transfers require advance bank confirmation before keys are released.
Utility Responsibilities
Every Strata-managed lease specifies the responsibility for each utility service applicable to the property individually. Ambiguous terms are not acceptable.
- Water and Sewer: For single-family homes and most individual units — tenant establishes service in their own name with LVVWD, Henderson Water District, or North Las Vegas utility
- Electricity: For single-family homes and most individual units — tenant establishes service with NV Energy effective on the lease start date
- Gas: Where applicable — tenant establishes service with Southwest Gas Corporation
- Trash Collection: For single-family homes — tenant typically establishes service with Republic Services; for multi-unit — often arranged through HOA or owner on a property-wide basis
- Cable and Internet: Tenant's responsibility in virtually all Strata-managed residential tenancies
HOA Rules and Common Interest Communities
A significant portion of Strata-managed properties are located within common interest communities. Failure to understand, communicate, and document HOA obligations is one of the most common sources of preventable management problems.
Strata obtains a current copy of all applicable governing documents for every HOA-located property before marketing begins — CC&Rs, bylaws, Rules and Regulations, architectural review guidelines, pool rules, pet policies, and parking regulations. These documents are retained in the Buildium property record and provided to the tenant at move-in.
When an HOA issues a violation notice, Strata receives and logs the notice in Buildium, notifies the tenant in writing within 24 hours, provides the tenant with the specific violation described, and establishes a cure deadline consistent with the HOA's requirements. HOA fines assessed against the property as a result of the tenant's failure to cure are charged to the tenant's account under the HOA Addendum and pursued through the normal rent collection process if unpaid.
Emergency Contact Requirements
Every Strata-managed property has a documented emergency contact chain maintained in Buildium and provided to the tenant at move-in. The emergency contact information is reviewed and updated at each lease renewal and whenever a relevant contact changes.
- Plumbing Failures — burst pipes, failed water heaters, sewage backups: same-hour dispatch; tenant directed to shut off main water supply valve
- HVAC Failures — above 95°F or below 55°F: same-day emergency dispatch; owner notified within two hours; interim accommodations considered if not restored same day
- Water Leaks and Intrusion — immediate priority maintenance; photographs before and after remediation uploaded to Buildium
Renter's Insurance
All residents of Strata-managed properties are required to maintain renter's insurance with minimum personal liability coverage of $100,000 throughout the tenancy. Proof of insurance must be provided at move-in and updated at each annual renewal. Move-in keys are not released until proof is on file.
- Tenant Personal Property — fire, theft, vandalism, water damage from plumbing failures, certain weather events
- Personal Liability — $100,000–$300,000 coverage for claims arising from bodily injury or property damage caused by the tenant or household member
- Loss of Use — pays for additional living expenses when a covered event makes the rental property temporarily uninhabitable
Keys, Remotes, and Access Devices
The failure to maintain accurate key and access device records creates security risks, complications at move-out, and potential disputes about missing items and replacement costs.
Before marketing any vacancy, a full inventory is completed listing every item — front door keys, back door keys, deadbolt keys, mailbox keys, garage door remotes, gate remotes, pool keys or cards, HOA access fobs, laundry room keys, and storage unit keys. The number of copies of each item is documented. The complete inventory is entered into Buildium and maintained as a standing record for the property throughout the management engagement.
The Key Receipt is executed at move-in specifying every item provided — type, quantity, description, and replacement cost. Tenant signs the Key Receipt confirming receipt of every listed item. The signed Key Receipt is uploaded to Buildium the same day as the move-in.
At move-out, the agent confirms the return against the Key Receipt. Every returned item is checked off and the tenant's signature is obtained confirming the items returned. If any items are not returned, the replacement cost is documented and deducted from the security deposit. If the tenant disputes the number of items issued, the signed Key Receipt is the controlling document.
Inventory and Appliances
Every Strata-managed property is documented with a complete inventory of included appliances, fixtures, and personal property at the time of vacancy preparation and confirmed against that inventory at move-in. Any item not on the inventory at move-in is not chargeable to the tenant at move-out.
- Refrigerator: exterior, interior, ice maker if present, water dispenser if present — brand, model, and any identifying features noted
- Range and Oven: all burner grates, drip pans, oven interior, broiler — stovetop surface, oven interior, and oven door photographed
- Dishwasher: run through a cycle at move-in to confirm functionality — interior, door seal, filter, and spray arms documented
- Washer and Dryer (if included): presence, condition, and functionality documented; both units confirmed operating through a full cycle
- Window Coverings: every window covering documented — type, condition, and any existing damage; broken slats, missing cords, and damaged hardware photographed
- Ceiling Fans: tested at move-in to confirm all speed settings functional and all blades present and in good condition
Pets, Service Animals, and Emotional Support Animals
Animal-related issues in residential property management require careful navigation at the intersection of owner preferences, property risk management, and federal fair housing law. The failure to apply these distinctions correctly is one of the most frequent sources of fair housing complaints and liability in property management.
- Household Pets — animals kept primarily for companionship, not trained to perform a specific disability-related task; subject to owner approval and pet policies; subject to pet deposits and pet rent
- Service Animals — animals individually trained to perform a specific task for a person with a disability; protected under ADA and Fair Housing Act; not pets; not subject to pet fees, pet deposits, or breed or weight restrictions; agents may ask only two questions: Is this a service animal required because of a disability? What work or task has the dog been trained to perform?
- Emotional Support Animals (ESA) — animals that provide emotional support to a person with a mental or emotional disability through presence and companionship; not required to be trained to perform a specific task; protected under Fair Housing Act as a reasonable accommodation; not subject to pet deposits, pet rent, breed restrictions, or weight restrictions
- Tenant submits written request with supporting documentation if disability and need are not apparent
- Strata reviews the request within 10 business days
- Strata may request documentation from a reliable third party — such as a licensed mental health professional — confirming disability and disability-related benefit
- Strata provides written response — approval or denial with explanation
- All requests, documentation, and responses documented in Buildium as confidential information
- All assistance animal accommodation decisions require Broker review before a response is communicated to the applicant or tenant
Requiring assistance animal certification, registration, or training documentation as a condition of accommodation
Applying breed or weight restrictions to service animals or ESAs
Charging pet deposits or pet rent for approved assistance animals
Disclosing a resident's disability or ESA documentation to other tenants, vendors, or the owner without the resident's consent or legal authority
Requiring a specific type of documentation from a specific type of provider for an ESA request
Owner-Managed Property Responsibilities
This section consolidates the responsibilities that owners assume when they engage Strata for leasing services only — without entering into a full Property Management Agreement. Strata's role concludes at possession, and the owner's role as a Nevada landlord begins in full at that same moment.
- Rent Collection — establishing payment method, receiving and recording payments, assessing late fees, handling NSF events, pursuing collection through legal channels
- Maintenance and Habitability — all maintenance and repairs including emergency response; must maintain property in habitable condition at all times per NRS 118A.290
- Entry Notices — must provide at least 24 hours' written notice before entering for any non-emergency purpose per NRS 118A.330
- Lease Enforcement — all violation notices, cure deadlines, and eviction decisions; Nevada's eviction procedures under NRS Chapter 40 must be followed precisely
- Security Deposit Accounting — return or itemize within 30 days of tenant vacating and surrendering possession per NRS 118A.242
- Abandoned Personal Property — must comply with NRS 118A.460 — inventory, notice, 30-day reclaim period, commercially reasonable disposition
- Lease Renewals and Rent Increases — tracking expiration dates, 45-day rent increase notices per NRS 118A.300, renewal documentation
- HOA Compliance — ensuring ongoing tenant HOA compliance, responding to violation notices, paying fines assessed against the property
Leasing Services — Owner Managed Properties
Strata offers Tenant Placement and Leasing Services — a defined, time-limited engagement through which the brokerage provides professional marketing, screening, lease preparation, and move-in coordination, after which responsibility for all ongoing landlord obligations transfers entirely to the owner.
- Rental market analysis and pricing recommendations
- Advertising and marketing — MLS, Buildium syndication network, Zillow, Realtor.com, Apartments.com, and Strata website
- Showing coordination — same-business-day inquiry response; identity verification before entry; showing log maintained in Buildium
- Tenant applications and screening — all adult occupants required to apply; Broker reviews all approval decisions before they are communicated to applicants
- Fair housing compliant applicant processing — uniform criteria applied; adverse action notices issued to all denied applicants
- Lease preparation and execution — GLVAR Residential Lease Agreement — Owner Managed or Broker-approved form; all terms reviewed with owner before lease is sent to approved applicant
- Collection of move-in funds when authorized — deposited into Strata's trust account within one business day of receipt
- Move-in documentation and possession delivery — move-in condition report, photographs, key receipt, utility confirmation, and welcome packet delivered
These services conclude upon delivery of possession to the tenant. Unless the owner subsequently executes a separate Property Management Agreement with Strata, no ongoing management services of any kind are provided by the brokerage after the move-in is complete.
The Owner Acknowledgment is the document through which the owner confirms their understanding that Strata is providing leasing services only and that all ongoing management responsibilities remain with the owner after possession is delivered. The Owner Acknowledgment must be executed before the leasing engagement begins and retained in the transaction file.
The Owner Acknowledgment confirms the following in writing:
- Leasing Services Only — services include marketing, showing coordination, applicant screening, lease preparation, and move-in coordination only
- No Ongoing Property Management — rent collection, maintenance coordination, lease enforcement, tenant communications, and financial reporting are not included
- Assumption of Landlord Obligations — owner assumes sole responsibility for all obligations of a residential landlord under Nevada law following the delivery of possession
- NRS Chapter 118A Compliance — owner's responsibility throughout the tenancy regardless of Strata's initial involvement
- Owner's current contact information for all post-possession tenant communications
| ☐ | Exclusive Tenant Placement Agreement — fully executed, all owners signed |
| ☐ | Owner Acknowledgment — Owner Managed Property — signed and dated |
| ☐ | Rental Criteria and Screening Standards — current version at time of processing |
| ☐ | Application documents — all adult applicants, all screening reports |
| ☐ | Adverse action notices — issued to all denied applicants |
| ☐ | Screening worksheet and Broker approval documentation |
| ☐ | Executed Lease Agreement — all pages, all addenda, all parties signed |
| ☐ | Pet Addendum — if pets approved |
| ☐ | HOA Addendum and CC&Rs — if property is in an HOA |
| ☐ | Lead-Based Paint Disclosure — if property built before 1978 |
| ☐ | Move-In Condition Report — signed by tenant and agent |
| ☐ | Move-In photographs — uploaded to Buildium, organized by room, timestamped |
| ☐ | Signed Key Receipt — all keys and access devices documented |
| ☐ | Tenant Information Sheet — owner provided with copy |
| ☐ | Utility Transfer Confirmation — all resident-paid utilities transferred |
| ☐ | Move-In Funds Confirmation — receipt of all funds verified |
| ☐ | Proof of Renter's Insurance — certificate on file |
| ☐ | File Closing Checklist — signed by agent, reviewed by Broker |